The Quality Costs spreadsheet explains, through examples, the relationship between quality and costs, since the financial return of companies is strongly related to the quality of their product or service. Quality costs can be classified as compliance costs, which are the costs of meeting customer needs, and non-compliance costs, which are the costs of failures in products and processes. Examples of the calculation of recall costs, the calculation to determine the Total Cost of Quality and an example of categorization of quality costs based on the terms described in the blog post and attached as a manual are presented.
 Note: The spreadsheets available for download are based on references from blog posts and should be viewed only as supplementary study material. We do not offer support for technical questions regarding the theoretical content of the spreadsheets. This material does not exempt the user from adequate monitoring by a professional in order to obtain greater reliability, both in execution and in calculations.